Orders & Payments-
Browse our collection, select your preferred size and color, add items to your cart, and proceed to checkout. Complete your purchase in a few simple steps.
We accept debit cards, credit cards, UPI, net banking, wallets, and Cash on Delivery (COD).
Yes, COD is available on eligible pin codes. A nominal ₹49 COD convenience charge is applicable.
Yes, all transactions on PRAYSTEN FASHION are processed through secure and encrypted payment gateways to keep your information safe.
Orders can be modified or cancelled only before they are shipped. Please contact our customer support team at the earliest for assistance.
Shipping & Delivery-
Yes, we offer pan-India delivery to most serviceable pin codes.
Your order will be delivered within 3–7 working days, depending on your location and courier partner.
Once your order is shipped, you will receive a tracking link via SMS or email to follow your delivery status.
Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your payment.
Returns, Exchanges & Refunds-
We offer easy returns and exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original condition with tags intact.
You can request a return or exchange through your account on our website or by contacting our customer support team.
Once the returned item passes our quality check, refunds are processed within 5–7 working days to the original mode of payment.
Customized outfits, innerwear, accessories, and items purchased during sale or clearance may not be eligible for return due to hygiene and quality reasons. Please check product specific return eligibility.
Customer Support-
You can reach us via email, WhatsApp, or the contact form on our website. Our team is always happy to assist you.
Our customer support team is available Monday to Saturday, 10 AM to 7 PM, excluding public holidays.
Care & Brand-
Care instructions are provided on each product page and garment label. We recommend gentle hand wash or dry clean for delicate fabrics.
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Sign up & Login-
Yes. You need to create an account to place an order on PRAYSTEN FASHION. Creating an account helps you track your orders, manage your bookings, receive order updates, and enjoy a smoother shopping experience.